Improving service quality achieving high performance in the public and private sectors

Παρόμοια τεκμήρια

• Quality in action 93 lessons in leadership, participation, and measurement
  ανά: Townsend Patrick L., κ.ά.
  Έκδοση: (1992)
• Achieving quality through continual improvement
  ανά: Burrill Claude W., κ.ά.
  Έκδοση: (1999)
• Fundamentals of quality control and improvement Amitava Mitra
  ανά: Mitra Amitava
  Έκδοση: (1998)
• Total quality management the route to improving performance
  ανά: Oakland John S.
  Έκδοση: (1993)
• In search of quality
  Έκδοση: (1995)