Service management Operations, strategy, and information technology

Service management Operations, strategy, and information technology

Bibliographic Details
Main Authors:	Fitzsimmons James A., Fitzsimmons Mona J.
Format:	Book
Language:	English
Published:	Irwin/McGraw-Hill
Edition:	2nd ed.

Similar Items

Service operations management strategy, design and delivery
by: Hope Christine, et al.
Published: (1997)

Services, marketing and management
by: Gilmore Audrey
Published: (2003)

Services marketing management An international perspective
by: Kasper Hans, et al.
Published: (1999)

Management in service industries
Published: (1989)

Service management : strategy and leadership in service businesses /
by: Normann, Richard, 1943-
Published: (1984)

Μάρκετινγκ υπηρεσιών μάνατζμεντ, στρατηγικές και νέες τεχνολογίες
by: Αυλωνίτης Γεώργιος Ι. 1949-, et al.
Published: (2016)

Operational research in industry
Published: (1999)

Πώς παράγονται και παρέχονται αποτελεσματικά υπηρεσίες ποιότητας
by: Σπανός Αντώνης
Published: (1997)

Business rules and information systems aligning IT with business goals
by: Morgan Tony
Published: (2002)

Knowledge networking Creating the collaborative enterprise
by: Skyrme David J.
Published: (1999)

Services marketing integrating customer focus across the firm
by: Zeithaml Valarie A., et al.
Published: (2003)

Services marketing integrating customer focus across the firm
by: Zeithaml Valarie A., et al.
Published: (2006)

Deming's 14 points applied to services
by: Rosander Arlyn C. 1903-
Published: (1991)

Delivering quality service balancing customer perceptions and expectations
by: Zeithaml Valarie A., et al.
Published: (1990)

Introduction to information systems An internetworked enterprise perspective
by: O'Brien James A. 1936-
Published: (1998)

Management information systems Managing information technology in the internetworked enterprise
by: O'Brien James A. 1936-
Published: (1999)

Μάρκετινγκ υπηρεσιών
by: Γούναρης Σπύρος, et al.
Published: (2015)

Applications of quality control in the service industries /
by: Rosander, A. C. (Arlyn Custer), γ. 1903
Published: (1985)

Management information systems for the information age
by: Haag Stephen, et al.
Published: (2000)

The valuation of information technology A guide for strategy development, valuation, and financial planning
by: Gardner Christopher 1957-
Published: (2000)

Management information systems Solving business problems with information technology
by: Post Gerald V., et al.
Published: (2000)

Strategic information management challenges and strategies in managing information systems
Published: (1999)

Strategic information management challenges and strategies in managing information systems
Published: (2003)

Information technology for management Making connections for strategic advantage
by: Turban Efraim, et al.
Published: (1999)

Consumers and services
by: Gabbott Mark, et al.
Published: (1998)

Mass customization The new frontier in business competition
by: Pine II, B. Joseph
Published: (1993)

Management strategy for IT An international perspective
by: Currie Wendy
Published: (1995)

Διαχείριση έργων πληροφορικής
by: Phillips Joseph
Published: (2014)

Information technology for knowledge management
Published: (1998)

Intermediate financial management
by: Brigham Eugene F. 1930-, et al.
Published: (1996)

Essentials of entrepreneurship and small business management
by: Zimmerer Thomas W., et al.
Published: (1998)

Managing IT as a strategic resource
by: Willcocks Leslie P., et al.
Published: (1997)

Foundations of information systems
by: Zwass Vladimir
Published: (1998)

Managing small businesses
by: Anderson Robert L. 1942-, et al.
Published: (1993)

Health services management : readings, cases, and commentary /
Published: (2004)

Information technology for management transforming business in the digital economy
by: Turban Efraim
Published: (2002)

Information technology for management transforming organizations in the digital economy
by: Turban Efraim
Published: (2006)

The Financial Times handbook of management
Published: (1995)

IT strategy for business
Published: (1993)

Exploring strategic financial management
by: Grundy Tony 1954-, et al.
Published: (1998)