APA (7th ed.) Citation

Heller, R., & King, J. (1993). TQM: The quality makers : the leaders and shapers of Europe's quality revolution. Norden Publishing House.

Chicago Style (17th ed.) Citation

Heller, Robert, and John King. TQM: The Quality Makers : The Leaders and Shapers of Europe's Quality Revolution. St. Gallen: Norden Publishing House, 1993.

MLA (8th ed.) Citation

Heller, Robert, and John King. TQM: The Quality Makers : The Leaders and Shapers of Europe's Quality Revolution. Norden Publishing House, 1993.