Παραπομπή σε μορφή APA (7η εκδ.)

Normann, R. (1984). Service management: Strategy and leadership in service businesses. John Wiley.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester: John Wiley, 1984.

Παραπομπή σε μορφή MLA (8th εκδ.)

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. John Wiley, 1984.