APA (7th ed.) Citation

Normann, R. (1984). Service management: Strategy and leadership in service businesses. John Wiley.

Chicago Style (17th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. Chichester: John Wiley, 1984.

MLA (8th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Businesses. John Wiley, 1984.

Warning: These citations may not always be 100% accurate.