Harrington H. James & Harrington James S. (1996). High performance benchmarking: 20 steps to success. McGraw-Hill.
Chicago Style (17th ed.) CitationHarrington H. James and Harrington James S. High Performance Benchmarking: 20 Steps to Success. McGraw-Hill, 1996.
MLA (8th ed.) CitationHarrington H. James and Harrington James S. High Performance Benchmarking: 20 Steps to Success. McGraw-Hill, 1996.
Warning: These citations may not always be 100% accurate.