APA (7th ed.) Citation

Hope Christine & Muhlemann Alan. (1997). Service operations management: Strategy, design and delivery. Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Hope Christine and Muhlemann Alan. Service Operations Management: Strategy, Design and Delivery. Financial Times Prentice Hall, 1997.

MLA (8th ed.) Citation

Hope Christine and Muhlemann Alan. Service Operations Management: Strategy, Design and Delivery. Financial Times Prentice Hall, 1997.

Warning: These citations may not always be 100% accurate.