Παραπομπή σε μορφή APA (7η εκδ.)

Hope Christine & Muhlemann Alan. (1997). Service operations management: Strategy, design and delivery. Financial Times Prentice Hall.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Hope Christine και Muhlemann Alan. Service Operations Management: Strategy, Design and Delivery. Financial Times Prentice Hall, 1997.

Παραπομπή σε μορφή MLA (8th εκδ.)

Hope Christine και Muhlemann Alan. Service Operations Management: Strategy, Design and Delivery. Financial Times Prentice Hall, 1997.