APA (7th ed.) Citation

Martin William B. (2002). Quality service: What every hospitality manager needs to know. Prentice Hall.

Chicago Style (17th ed.) Citation

Martin William B. Quality Service: What Every Hospitality Manager Needs to Know. Prentice Hall, 2002.

MLA (8th ed.) Citation

Martin William B. Quality Service: What Every Hospitality Manager Needs to Know. Prentice Hall, 2002.

Warning: These citations may not always be 100% accurate.