Oakland John S. (1999). Total organizational excellence: Achieving word-class performance. Butterworth-Heinemann.
Chicago Style (17th ed.) CitationOakland John S. Total Organizational Excellence: Achieving Word-class Performance. Butterworth-Heinemann, 1999.
MLA (8th ed.) CitationOakland John S. Total Organizational Excellence: Achieving Word-class Performance. Butterworth-Heinemann, 1999.
Warning: These citations may not always be 100% accurate.