Oakland John S. & Porter Leslie J. (1994). Cases in total quality management. Butterworth-Heinemann.
Chicago Style (17th ed.) CitationOakland John S. and Porter Leslie J. Cases in Total Quality Management. Butterworth-Heinemann, 1994.
MLA (8th ed.) CitationOakland John S. and Porter Leslie J. Cases in Total Quality Management. Butterworth-Heinemann, 1994.
Warning: These citations may not always be 100% accurate.