Παραπομπή σε μορφή APA (7η εκδ.)

Milakovich Michael E. (1995). Improving service quality: Achieving high performance in the public and private sectors. St. Lucie Press.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Milakovich Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. St. Lucie Press, 1995.

Παραπομπή σε μορφή MLA (8th εκδ.)

Milakovich Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. St. Lucie Press, 1995.