Milakovich Michael E. (1995). Improving service quality: Achieving high performance in the public and private sectors. St. Lucie Press.
Chicago Style (17th ed.) CitationMilakovich Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. St. Lucie Press, 1995.
MLA (8th ed.) CitationMilakovich Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. St. Lucie Press, 1995.
Warning: These citations may not always be 100% accurate.