Oakland John S. (2000). Total quality management: Text with cases (2nd ed.). Butterworth-Heinemann.
Chicago Style (17th ed.) CitationOakland John S. Total Quality Management: Text with Cases. 2nd ed. Butterworth-Heinemann, 2000.
MLA (8th ed.) CitationOakland John S. Total Quality Management: Text with Cases. 2nd ed. Butterworth-Heinemann, 2000.
Warning: These citations may not always be 100% accurate.