Παραπομπή σε μορφή APA (7η εκδ.)

Schonberger Richard J. (1990). Building a chain of customers: Linking business functions to create the world class company. Free Press.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Schonberger Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. Free Press, 1990.

Παραπομπή σε μορφή MLA (8th εκδ.)

Schonberger Richard J. Building a Chain of Customers: Linking Business Functions to Create the World Class Company. Free Press, 1990.