APA (7th ed.) Citation

Fitzsimmons James A. & Fitzsimmons Mona J. (1998). Service management: Operations, strategy, and information technology (2nd ed.). Irwin/McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons James A. and Fitzsimmons Mona J. Service Management: Operations, Strategy, and Information Technology. 2nd ed. Irwin/McGraw-Hill, 1998.

MLA (8th ed.) Citation

Fitzsimmons James A. and Fitzsimmons Mona J. Service Management: Operations, Strategy, and Information Technology. 2nd ed. Irwin/McGraw-Hill, 1998.