Παραπομπή σε μορφή APA (7η εκδ.)

Fitzsimmons James A. & Fitzsimmons Mona J. (1998). Service management: Operations, strategy, and information technology (2nd ed.). Irwin/McGraw-Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Fitzsimmons James A. και Fitzsimmons Mona J. Service Management: Operations, Strategy, and Information Technology. 2nd ed. Irwin/McGraw-Hill, 1998.

Παραπομπή σε μορφή MLA (8th εκδ.)

Fitzsimmons James A. και Fitzsimmons Mona J. Service Management: Operations, Strategy, and Information Technology. 2nd ed. Irwin/McGraw-Hill, 1998.