Soin Sarv Singh. (1999). Total quality essentials: Using quality tools and systems to improve and manage your business (2nd ed.). McGraw-Hill.
Παραπομπή σε μορφή Chicago (17η εκδ.)Soin Sarv Singh. Total Quality Essentials: Using Quality Tools and Systems to Improve and Manage Your Business. 2nd ed. McGraw-Hill, 1999.
Παραπομπή σε μορφή MLA (8th εκδ.)Soin Sarv Singh. Total Quality Essentials: Using Quality Tools and Systems to Improve and Manage Your Business. 2nd ed. McGraw-Hill, 1999.
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