Delivering quality service balancing customer perceptions and expectations
| Κύριοι συγγραφείς: | , , |
|---|---|
| Μορφή: | Βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Free Press
|
MARC
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| 101 | 0 | |a eng | |
| 200 | 1 | |a Delivering quality service |e balancing customer perceptions and expectations |f Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry | |
| 210 | |a New York |c Free Press |d c1990 | ||
| 215 | |a xii, 226 p. |c fig., tabl. |d 24 cm. | ||
| 300 | |a Πρόγραμμα "ΑΡΧΙΜΗΔΗΣ" | ||
| 320 | |a Bibliography: p.207-218 | ||
| 320 | |a Includes index | ||
| 606 | 0 | |a Εξυπηρέτηση πελατών | |
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| 700 | 1 | |a Zeithaml |b Valarie A. |4 070 | |
| 701 | 1 | |a Parasuraman |b A. |4 070 | |
| 701 | 1 | |a Berry |b Leonard L. |4 070 | |
| 709 | |a Free Press | ||
| 801 | 0 | |a GR |b ΠΑ.Δ.Α. Βιβλιοθήκη Πανεπιστημιούπολης 2 |c 20090203 |g AACR2 | |
| 852 | |a INST |b LIBRARY |e 20090203 |h 658.812 ZEI |p 000032347 |q 000032347 |t BK |y 23 |z 1 | ||
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| 960 | |a ΦΕΒΡΟΥΑΡΙΟΣ 2009 | ||
Εγγραφή στο Ευρετήριο Αναζήτησης
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| author | Zeithaml Valarie A. Parasuraman A. Berry Leonard L. |
| author_facet | Zeithaml Valarie A. Parasuraman A. Berry Leonard L. |
| author_role | 070 070 070 |
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| id | lib2_1/10343 |
| illustrated | Illustrated |
| institution | University of West Attica |
| isbn | 0-02-935701-2 |
| language | English |
| physical | xii, 226 p. fig., tabl. 24 cm. |
| publishDate | 1990 |
| publisher | Free Press |
| record_format | marc |
| spelling | 20090203d1990 y0grey010503 ba eng Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry New York Free Press c1990 xii, 226 p. fig., tabl. 24 cm. Πρόγραμμα "ΑΡΧΙΜΗΔΗΣ" Bibliography: p.207-218 Includes index Εξυπηρέτηση πελατών Επιχειρήσεις παροχής υπηρεσιών Ποιοτικός έλεγχος Μαθηματικά μοντέλα ΜΑΡΚΕΤΙΝΓΚ 658.812 Zeithaml Valarie A. 070 Parasuraman A. 070 Berry Leonard L. 070 Free Press GR ΠΑ.Δ.Α. Βιβλιοθήκη Πανεπιστημιούπολης 2 20090203 AACR2 INST LIBRARY 20090203 658.812 ZEI 000032347 000032347 BK 23 1 INST LIBRARY 20120910 658.812 ZEI 000036821 000036821 BK 0 2 |
| spellingShingle | Zeithaml Valarie A. Parasuraman A. Berry Leonard L. Delivering quality service balancing customer perceptions and expectations Εξυπηρέτηση πελατών Επιχειρήσεις παροχής υπηρεσιών Ποιοτικός έλεγχος Μαθηματικά μοντέλα ΜΑΡΚΕΤΙΝΓΚ |
| title | Delivering quality service balancing customer perceptions and expectations |
| title_auth | Delivering quality service balancing customer perceptions and expectations |
| title_full | Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry |
| title_fullStr | Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry |
| title_full_unstemmed | Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry |
| title_short | Delivering quality service |
| title_sub | balancing customer perceptions and expectations |
| topic | Εξυπηρέτηση πελατών Επιχειρήσεις παροχής υπηρεσιών Ποιοτικός έλεγχος Μαθηματικά μοντέλα ΜΑΡΚΕΤΙΝΓΚ |
| topic_facet | Εξυπηρέτηση πελατών Επιχειρήσεις παροχής υπηρεσιών Ποιοτικός έλεγχος Μαθηματικά μοντέλα |