Delivering quality service balancing customer perceptions and expectations

Delivering quality service balancing customer perceptions and expectations

Bibliographic Details
Main Authors: Zeithaml Valarie A. (Author), Parasuraman A. (Author), Berry Leonard L. (Author)
Format: Book
Language:English
Published: Free Press
Description
Physical Description:xii, 226 p. fig., tabl. 24 cm.
ISBN:0-02-935701-2

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